Privacy Policy

Last updated: 24 August 2026

At The Little Casting House, we respect your privacy and take the protection of your personal information seriously.

What information we collect

When you contact us or place an order, we may collect information such as your name, email address, telephone number, delivery address, order details and any information you choose to provide about your memorial piece.

If you send us ashes, fur, hair or other sentimental materials, we may record information relating to those materials so that we can safely identify and process your order.

How we use your information

We use your information to:

- Process and fulfil your orders

- Communicate with you about your order or enquiry

- Arrange payment and delivery

- Provide customer support

- Keep appropriate business and legal records

- Improve our website and services

We will never sell your personal information to third parties.

Who we share information with

Where necessary, we may share limited information with trusted service providers such as payment providers, delivery companies, website providers, accountants or other services needed to operate our business.

We only share information where there is a legitimate reason to do so.

Memorial information

We understand that ashes, fur, hair and other memorial materials may be irreplaceable and deeply personal.

We treat all information relating to memorial orders with care and respect and will not use photographs or details of your memorial piece for marketing without your permission.

How long we keep your information

We only keep your personal information for as long as reasonably necessary to provide our services, maintain appropriate business records and meet our legal obligations.

Your rights

Under UK data protection law, you may have the right to request access to, correction or deletion of your personal information, or to object to or restrict certain uses of it.

To exercise your rights or ask any questions about your personal information, please contact us.

Our website may use cookies to help it function and to understand how visitors use the site. Where required, we will ask for your consent before using non-essential cookies.

Contact

The Little Casting House

Email: thelittlecastinghouse@mail.co.uk

Website: thelittlecastinghouse.co.uk

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO).